Shipping policy
Where We Ship
We ship to the European Union, United Kingdom, United States, Canada, Australia, New Zealand, and most of the rest of the world. Some remote regions may be excluded at checkout.
Processing Time
Orders are processed within 1–3 business days of payment. Orders placed on weekends or holidays are processed on the next business day.
Delivery Times (after processing)
- European Union: 5–12 business days
- Bosnia and Herzegovina (domestic): 3–5 business days
- United Kingdom: 5–12 business days
- United States & Canada: 7–15 business days
- Australia & New Zealand: 8–16 business days
- Rest of the world: 10–20 business days
Delivery times are estimates and may be affected by customs clearance, carrier delays, holidays, or extreme weather.
Shipping Costs
Shipping is calculated at checkout based on destination and order weight. Free standard shipping is available on qualifying orders — the threshold is shown at checkout.
Tracking
A tracking number is emailed as soon as your order ships. You can track it through the link in the email at any time.
Customs, Duties & Taxes
Orders delivered outside the EU may be subject to import duties, taxes, or customs fees charged by the destination country. These fees are the responsibility of the recipient and are not included in the product price or shipping cost. We cannot predict them in advance.
Lost or Delayed Shipments
If your order has not arrived within 30 business days of the ship date, contact us at admin@niftynook.org and we will investigate with the carrier. If the package is confirmed lost, we send a replacement or full refund.
Incorrect Address
Please double-check your shipping address at checkout. We cannot be held responsible for orders delivered to the address you provided. If a package is returned to us because of an incorrect address, we will contact you to arrange reshipment at your cost.