Refund policy
REFUND & RETURNS POLICY
Our 30-Day Guarantee
We want you to love what you receive. If you are not fully satisfied, you may request a return within 30 days of the delivery date. For EU customers, this is in addition to the statutory 14-day right of withdrawal under the Consumer Rights Directive (2011/83/EU).
Conditions for Returns
- Items must be unused, in original packaging, and in resalable condition.
- Proof of purchase (order number or receipt) is required.
- Items marked "final sale", personalized goods, intimate items, and perishable products are not eligible for return.
How to Start a Return
Email us at admin@niftynook.org with your order number and reason for the return. We will reply within 48 hours with return instructions and the return address. Please do not ship items back before receiving confirmation.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item arrived defective, damaged, or incorrect. In those cases, we cover the return cost in full and will send a prepaid label.
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. The time it takes for the refund to appear depends on your bank or card issuer.
Exchanges
The fastest way to exchange an item is to return the original (per the process above) and place a new order for the replacement.
Damaged or Wrong Items
If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with photos. We will send a free replacement or issue a full refund, including original and return shipping.
Order Cancellations
Orders may be cancelled free of charge within 24 hours of placement. After that, the order may already be in processing and cannot be stopped — in that case, the standard return policy applies.
Contact
Questions about returns? Email admin@niftynook.org. We respond within 24-48 hours, Monday to Friday.